GENERAL TERMS OF USE

GENERAL TERMS OF USE

Dear visitors/customers,

When you order an item from the online store www.mafimi.rs and receive a confirmation email stating that your order has been received, you have entered into a contract with the Merchant, which, like any other contract, entails certain rights and obligations for both parties.

Therefore, we ask that you familiarize yourself with the General Terms of Use of the Merchant in the text below before placing an order.

The General Terms of Use of the Merchant shall be considered an integral part of the Contract concluded between the Buyer and the Merchant.
The Merchant reserves the right to make changes and amendments to the General Terms of Use without prior notice.

For all matters not regulated by the General Terms of Use, the provisions of the Law on Obligations, the Law on Electronic Commerce, and other applicable regulations of the Republic of Serbia governing this area will apply.

Updating information on the website
The Merchant reserves the right to change the information displayed on any page of the website at any time without prior notice.

Working hours
The online store www.mafimi.rs operates and accepts orders 24 hours a day, 7 days a week.
For all information, customers can contact the call center, which operates from 08:00 to 16:00.

Tel: 065 80 75 707

Email: kontakt@mafimi.rs

Privacy statement
The Merchant is committed to protecting the privacy of all customers.

All user/customer data will be strictly protected and only accessible to employees who need the data to perform their job. All employees of the online store mafimi.rs are responsible for respecting the principles of privacy protection.

Ordering
By ordering products from the online store mafimi.rs, you enter into a contract with the Merchant, assume certain obligations, and confirm that:

- you are fully familiar with the Merchant's General Terms of Use,
- the information you provided regarding the delivery is accurate and your own,
- if you order an item with an image/text from your computer, the image/text does not violate copyright laws, does not incite or call for racial, religious, or national hatred, does not incite violence, nor does it demean any person or persons,
- you will accept and pay for the goods you ordered if they are delivered within the agreed time frame,
- you will adhere to the maintenance instructions for the items.

6. Maintenance Instructions
The maintenance instructions are an integral part of the declaration found on each item.

The maintenance instructions are available on the mafimi.rs online store website, under the description of each product.

Customers are requested to follow the maintenance instructions.

Product prices
All product prices listed on the website include VAT.

We reserve the right to change all prices without prior notice at any time.

Product availability
We accept orders for all available products.

If products from the mafimi.rs online store are temporarily unavailable, we will hold your order until the product is available again, and then, with your consent, send the order in the usual way.

We reserve the right to add or withdraw any item from the offer at any time without prior notice.

Order reception
All orders placed through the mafimi.rs online store are accepted for delivery within Serbia.

Delivery time
The delivery time is specified next to each product. The delivery time is calculated based on the payment method:

- if paying by cash on delivery, the delivery time is calculated from the moment you receive the email confirmation that the order has been received,
- if paying online using your credit card, it is calculated from the moment the payment is processed.

In certain cases, there may be delays in delivery due to reasons beyond our control (technical reasons, power outages, force majeure, delays in courier service, etc.).

If such situations occur, you will be promptly notified.

Payment methods
Upon confirmation of the order, you will receive an email with an overview of the order and payment instructions.

Currently, ordered products can only be paid for by cash on delivery (payment in cash to the courier upon receipt of the shipment) and cannot be paid for with Visa, MasterCard, and Maestro credit cards. This option will be available in the future.

Delivery
Delivery of shipments is carried out by our partner courier services PostExpress and AKS Express to your home address.

Delivery costs are charged separately and depend on the weight of the package, not the delivery location. The delivery cost is from 390 dinars. The Merchant is not responsible for delays in delivery caused by the courier service.

Nonetheless, if such situations occur, please inform us as well as of any other irregularities in the delivery by the courier.

The customer is required to be available on the delivery day so that the courier service can contact and easily find and deliver the order.

If the customer is not available or not present at the delivery address on the specified day, the package may be returned to the Merchant. In this case, the Merchant will resend the package, and unfortunately, the customer will have to pay the delivery fee again.

The customer can designate another adult person to receive and possibly pay for the order if the payment method is cash on delivery.

Courier costs are paid to the courier upon delivery of the package, regardless of the payment method for the ordered item, unless otherwise stated.

On the mafimi.rs website, the exact amount you need to pay the courier for the ordered items and delivery is calculated.

Order cancellation
The online store mafimi.rs has the right to cancel an order if it believes that it violates copyright laws, incites religious, racial, and national intolerance, or if there is suspicion that the order is otherwise against the law.

When we receive your order, printing is done the next morning, so the customer has the right to cancel the order only if it is canceled by the end of the same day the product was ordered.

After the email order confirmation, the customer does not have the right to cancel, as all products offered in the online store mafimi.rs are clearly presented.

The customer has the right to cancel all products from the online store in case of delivery delays or product damage.

In such cases, the customer can cancel the order or, if the ordered goods have already been received after the specified period, can return the item, and the Merchant will refund the money in the manner in which the customer made the payment. The item must be in an unused condition and adequately packaged. This right can be exercised within 7 days from the date of receipt of the order.

Right to a complaint
The customer has the right to complain about all items offered in the online store.

If, by mistake of the Merchant, an item with the wrong size, code, or color is sent to the customer that does not match the order details, the Merchant will issue a refund or replace the item.

The customer has no right to complain if they ordered an item with an incorrect size, code, or color due to their own mistake or incorrect assessment, if they incorrectly determined the position or format of the print or embroidery, etc.

The customer has no right to complain about damage to items if the damage occurred due to non-compliance with the maintenance instructions.

The Merchant is not responsible if the customer was not aware of the maintenance instructions for the items.

A customer who wishes to make a complaint must submit a Complaint Statement in writing, either via email or by phone. The statement must include the reasons for the complaint. Also, as proof, the customer must send a picture of the damage.

An authorized employee of the online store mafimi.rs will review the complaint reasons as soon as possible, but no later than 5 days. If the reasons are justified, the customer will be refunded in the manner in which the payment was made, or a new product will be delivered.